Integrated Management System Policies


Logistics - Maritime Lines

2. The management system

ERHARDT LINES has developed a management system that includes concepts such as social responsibility, quality, environmental issues, sustainability, energy efficiency, health and safety at work, industrial and information security, supply chain security, IT services, innovation and risks.

The management system of ERHARDT LINES is firmly based on controlling and managing risks in all relevant areas.

The Management Committee of ERHARDT LINES has established the policies listed below as a benchmark for constructing the management system and a basis for goals.

At ERHARDT LINES we undertake to maintain and continuously improve our management system. We are all responsible for meeting the requirements set out in the management system and those laid down in law and in the regulations applicable in each case.

Management system policies are made known to and are binding on all employees. They are also available to our suppliers and subcontractors to sign up to, and to any other individual or organisation that may request them.

3. Policies

3.1. Social Responsibility Policy

At ERHARDT LINES we strive to achieve growth that is sustainable in financial, social and environmental terms. Our goal is to provide high-quality services as we strive responsibly and efficiently to foster financial growth and create value for our customers, shareholders, employees, collaborating firms, public administrations and society as a whole, encouraging the development of the social setting in which we operate and using the natural resources required for our operations in a rational manner.

In line with this social responsibility policy, we commit to:

  • Setting up responsible hiring practices in an effort to create jobs and combat social exclusion.
  • Fostering behaviour conducive to health and safety at work among our employees and monitoring contractors more closely in health and safety matters.
  • Encouraging greater awareness and sensitivity among our employees to our environmental impacts.
  • Complying with the principles set out in the UN Global Compact.

3.2. Occupational Health & Safety Policy


ERHARDT LINES sees health and safety management as a priority, strategic factor in achieving corporate results. It is a key factor in corporate leadership, and is based on the following points:


To safeguard the health and welfare of the employees of ERHARDT LINES and provide safe, healthy working conditions so as to prevent injuries and damage to health. This commitment is inalienable, so ERHARDT LINES factors it into its operations and takes all necessary measures to ensure that it is fulfilled.

To foster a culture of prevention as the basis of the corporate culture, making health and safety an individual responsibility that conditions the future of the company and encouraging consultation and engagement on the part of employees.


People are our organisation’s most valuable asset, and there is nothing more important than their health and safety.

In all operations, nothing should have greater priority than people’s health and safety. All tasks must be planned and implemented with safety in mind.

Safety is the responsibility of every individual at ERHARDT LINES, but especially of the senior management and of those who manage groups of people. As such it needs to be managed.

Accidents arising from management failures can be avoided by eliminating hazards and reducing risks.

All provisions of law and other regulations to which the company subscribes voluntarily must be complied with.


Everyone at ERHARDT LINES must be aware of and take on board their functions and responsibilities in matters of health and safety.

This policy is known to everyone at ERHARDT LINES and is public knowledge, which means that it is available to anyone who requests it.

Health and safety management is based on a process of continuous improvement, with specific goals set for the purpose.

3.3. Quality Policy

Throughout its history, ERHARDT LINES has proved capable of meeting the various challenges posed by the market and of developing and providing effective solutions to address the requirements of its customers.

Our idea of helping customers in their businesses is to identify how things should be. For ERHARDT LINES this means teamwork and a challenge; for customers, it means tailor-made solutions.

is the motto that represents our corporate philosophy.

Because only together, with the commitment and effort of each and every one of us, can we take our overall project forward. To grow we must create and to create we must believe; and in this there is only one recipe for success: work, work and more work. That is our commitment.

3.4. Environmental Policy

ERHARDT LINES seeks to provide services for its customers in line with their needs and to be competitive on the market in which it operates while incorporating criteria of sustainable development, efficient resource management, environmental protection and respect for the demands of society.

Accordingly, we have published the principles that make up our environmental policy:

  1. To meet the requirements of law regarding the environment and environmental requirements applicable to our operations and to the services that we provide.
  2. To inform our suppliers, including contractors, of our environmental requirements and urge them to adopt environmentally-friendly practices.
  3. To reduce our environmental impacts, including water and energy consumption, emissions into the atmosphere and improper waste management. This is the core task in our environmental management policy.
  4. To encourage environmental protection and the prevention of pollution as a major responsibility that entails ensuring compliance with benchmarks suitable for our operations.
  5. To continuously improve the efficiency of the management system so as to improve the environmental performance of the organisation.

Protecting the environment means that everyone at the organisation must behave responsibly, as required by current circumstances.

3.5. Safety & Security

At ERHARDT LINES we see safety and security as integral aspects that must be factored into a risk analysis to ensure that each threat is addressed using the right resources so as to set mitigation mechanisms in place to reduce risks.

We therefore document, implement, maintain and continually improve our safety and security procedures so as to determine what measures need to be applied in each case.

Safety Policy

Effective safety must involve protective measures to prevent unauthorised access to facilities.

That is why at ERHARDT LINES we have decided to implement safety measures including procedures to control access to our facilities by employees, suppliers, visitors and vehicles.

Information Security Policy

In knowledge-based societies, information is a strategic asset for organisations.

At ERHARDT LINES we know how important it is to identify and protect our information assets to prevent the unauthorised destruction, disclosure or use of any information concerning customers, suppliers, strategies, management and other matters.

We are therefore committed to protecting our information resources at ERHARDT LINES and to implementing the technology needed to safeguard against internal and external threats to the confidentiality, integrity, availability, lawfulness and trustworthiness of that information.

Personal Data Protection Policy

We undertake to exercise due diligence in processing all personal data to which we may have access.

All persons who have access to personal data are under obligation to comply with the provisions of the security document (which sets out technical and organisational measures consistent with the security regulations in force).

We provide the means for anyone who wishes to exercise their rights in law in regard to personal data on them which we process as controllers to do so.

Supply Chain Security Policy

At ERHARDT LINES our priority is to draw up the best solutions for every customer who wishes to obtain a safe, efficient supply chain.

To that end, we seek to factor security management fully into the trading operations conducted in the supply chain.

At ERHARDT LINES we are a transport and logistics platform operator. As such we undertake to provide all-round service in an effective, trustworthy, safe manner at all points in the supply chain, to help combat the main criminal activities that threaten operations (theft, smuggling, fraud, etc.), to ensure that we have personnel committed to using safe practices and safety/security parameters that foster the trustworthiness required to prevent the risks entailed by any irregular or suspicious activity.

3.6. Policy on Continuity of Operations and Availability of Information Systems

On the basis of good practices in continuity of operations and availability of information systems, this policy seeks to ensure the following:

  • That there is a documented Continuity/Availability Plan in place (hereinafter called “the Plan”) to protect ERHARDT LINES, its associates, customers, employees and resources against all threats, be they internal or external, deliberate or unintended.
  • That all activities concerned with the Plan are carried out in an orderly, coordinated, consistent fashion.
  • That the Plan is suited to the size, complexity and nature of the organisation and covers changing business needs at all times.
  • That the management environment required to maintain the effectiveness of the Plan is set up.
  • That the Plan is reviewed at least once a year to ensure that its provisions comply with the requirements agreed in all circumstances, from business as usual to serious loss of service.
  • That the Plan is tested whenever there is a major change in the business environment.
  • That the Plan is underpinned by back-up copies as established in the internal procedures of the organisation.

Privacy Policy


Dear Candidate In observance of the legal duty of notification laid down in article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – hereinafter GDPR), and the provisions of Spain’s Organic Law 3/2018 on the Protection of Personal Data and the Assurance of Digital Rights, you are hereby provided with the following information regarding the processing of your personal data:


    Registered address:
    C/Ercilla, 19, 48009, Bilbao
    Tax/VAT number:

    With a view to guaranteeing the due and proper management of your data processing, ERHARDT LINES, S.L. has appointed a Data Protection Officer (hereinafter DPO), who may be contacted at the following address: .


    By accepting this Policy, and as the interested party, you are hereby informed and grant your unfettered, informed, specific and full consent regarding the processing of the personal data submitted in your job application.


    The personal data provided on the job application are not mandatory, unless specified otherwise by the required field on the form or by email, or which may subsequently be required for the fulfilment of the purpose in hand.


    The personal data provided on the job application are processed for the management of your participation in staff recruitment processes.


    The information containing personal data provided and gathered on the job application form that we process is essential for participating in recruitment processes, consisting of the following: personal details (name, family name, and ID or passport number), contact details (phone number, address, and email), academic record and professional background, and as appropriate, your picture (passport-size photograph that appears on your CV), as well as any other data you may provide in the open fields of “comments” or in your CV.

    As the interested party, you are required to provide accurate data and keep them updated. In the event of any modification of your personal data, you are kindly requested to inform us in writing for the sole purpose of updating your job application or CV.

    Whenever you provide data on third parties, you declare that you have their permission and undertake to disclose to them the information contained in this Privacy Policy, releasing the owner of the Website from any liability in this matter. Nonetheless, the owner of the Website may conduct the necessary checks on a regular basis to verify the data, adopting those measures of due diligence as appropriate, pursuant to the regulations on data protection.


    The processing of your personal data is warranted by your express consent (article 6.1.a) of the GDPR) and the establishment of a pre-contractual relationship (article 6.1.b) of the GDPR).


    For the purposes specified hereinabove, the personal data gathered may be disclosed to other companies in the business group and to third parties as provided for by law.


    The information provided shall be processed during the recruitment process and/or during the maximum time that the data may be considered pertinent for considering your suitability for future vacancies (2 years).

    Once this period of time has elapsed, your data will be deleted, unless it is deemed necessary to lock them in order to respond to potential legal contingencies arising from their processing, with no use being made of them other than to keep them available to public authorities and the Legal Administration.

    Should you therefore wish to continue participating in our recruitment processes, you are kindly requested to resubmit your CV.


    You may write to the postal address indicated in the heading of this Policy, or by sending an email to attaching a photocopy of your ID document or passport, at any time and without charge, for the following purposes: withdraw any consent granted, receive confirmation on whether we are processing personal data of interest to you, access your personal data, correct inaccurate or incomplete data, request the deletion of your personal data when, for whatsoever reason, the data are no longer required for the purposes for which they were gathered, restrict the processing of the data in the event of the fulfilment of any of the conditions provided for in legislation on data protection, request the portability of the data you have submitted, and lodge an appeal regarding the protection of your personal data with the competent regulatory body.


    Your data will at all times be treated with absolute confidentiality and upholding the preceptive duty of secrecy thereof, pursuant to the provisions of current legislation of application, adopting accordingly those measures of a technical and organisational nature that guarantee the safeguarding of your data and avoid their alteration, loss, unauthorised processing or access, with due consideration for the state of technology, the nature of the data stored, and the risks to which they are exposed.